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Grievance Redressal

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Triptales Pvt. Ltd. has a diplomatic approach towards the Consumers / Triptales Partners and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances Triptales Pvt. Ltd. has devised a perfect system to solve the problems that Consumers / Triptales Partners may face.

  1. 1. Triptales Pvt. Ltd. with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and have also instructed our Triptales Partners to do so.
  2. 2. Triptales Pvt. Ltd. maintains a register to keep the track of Grievances received from Consumer / Triptales Partner in either of the mentioned modes – Calls / Written Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and Triptales Pvt. Ltd. records the time taken to resolve it.
  3. 3. Grievances received are feeded into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Consumers / Triptales Partners on their registered E-mail ID and Mobile Number within 48 hours of its receipt at the Triptales Pvt. Ltd.’s end.
  4. 4. Consumers / Triptales Partners need to keep the unique track ID secure with them in order to track and follow-up the outcome.
  5. 5. Triptales Pvt. Ltd. has appointed Mr. Ramesh Swain, as the Grievance Redressal Officer. Contact details of the Grievance Redressal Officer are as mentioned below:
    1. Name: Mr. Ramesh Swain
    2. E Mail: [email protected]
    3. Contact No: +91 1800 889 9495
  6. 6. Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of Grievance.
  7. 7. In case there is a delay of more than 30 days in resolving the issue, he / she will inform the Consumers / Triptales Partners with reason of delay on their registered E-mail ID.
  8. 8. In case the Consumer / Triptales Partner is still not satisfied with the resolution offered, he / she can approach the National Consumer Helpline or the State Consumer Helpline for effective mediation / resolution and thereafter a Consumer Forum / Court of appropriate jurisdiction

Note : This Grievance Redressal Mechanism to be read as part and parcel of the Contract Agreement entered by an Triptales Partner as the same is not reproduced in the agreement for the sake of brevity.